Frequently Asked Questions

Everything you need to know about ExpressLane.

General

First and foremost, our educational material will help you be a better, safer driver. After successfully completing the course you may also be eligible for insurance discounts or a ticket dismissal.

Anyone can take a driving safety class. If you are trying to get a ticket dismissed, you must ask for approval to take a driving safety class from the court that issued the ticket, before you complete the course. If you are not sure if your ticket qualifies, speak with someone at the office your ticket refers you to.

If you are trying to get an insurance discount, you should check with a representative from your insurance agency to ensure that you are eligible for the discount.

Yes, through our unique verification process you can take the full course from any phone, tablet, or desktop computer. You will not be required to go to a specific location or the DMV.

By taking a class online, you can take the course at any time of day or night and finish the course at your own pace. If your court is in our e-filing network, we can send proof of successful completion instantly, so you do not have to return to the court. Click here to see if your court is in our e-filing network.

Texas state law requires that you attend the course for at least 6 hours. You can take all 6 hours in one session, or you can divide it up however you want. When you log back into the course, you will start where you left off.

Yes, you must complete the course within 120 days of registering. Students who do not complete the course within 120 days will be shown to have withdrawn from the course which constitutes a failed attempt and therefore no refund will be granted.

No, you don’t have to take all 6 hours in one session; you can divide it up however you want. When you log back into the course, you will start where you left off, even if you were in the middle of a video!

Yes, you can take the course on almost any smartphone. Get Started to see if your device is compatible. If you can see the first video, then your device is compatible.

No, you can switch between devices at any time. Just log in and you can start where you left off even if you were in the middle of a video!

Yes, our course is certified by the Texas Department of Licensing and Regulation and all courts in the state of Texas accept our certificates to dismiss traffic tickets. Our Course Provider number is CP550.

Currently our course is only offered in English.

Click Get Started on any page..

Some Texas courts require you to provide a copy of your Texas Driving Record along with proof of course completion to dismiss a ticket. You will have the option of purchasing a copy of your Texas Driving Record (a certified 3A record) through ExpressLane. You will have access to your driving record once you complete the course. In order for us to obtain a copy of your driving record, you must provide the following information:

  • Date of birth
  • Last 4 digits of your Social Security Number
  • Texas driver's license number
  • Texas DPS Audit Number (located on your current Texas driver's license)

NOTE: If you have recently ordered a new driver's license, wait until you receive your newly issued driver's license by mail and provide the Texas DPS Audit Number from the newly issued card.

Failure to provide information as described above may delay the processing and delivery of your driving record. ExpressLane will attempt to process and deliver your driving record up to 120 days after you have completed the course. After these 120 days, if you are no longer active on the site, ExpressLane will stop attempting to process your driving record. To ensure there are no issues processing your driving record, please double check that you have entered the information accurately on your account.

Your driving record will be e-mailed to you at the e-mail address you used to set up your account. You will also have access to it on your account at www.expresslanedefensivedriving.com. Click the “My Account” link while logged in and select “Delivery Status.” The password to open your driving record is your driver's license number.

To open your driving record, the password is your driver's license number.

Unfortunately, we can only obtain driving records for individuals with a driver's license issued by the state of Texas.

We are unable to retrieve your driving record without the DPS Audit Number from your current Texas driver's license. The DPS Audit Number is reset for each new driver’s license issued. You will need to wait until you receive your new driver's license by mail and provide the new DPS Audit Number once the new ID arrives.

Quizzes

Yes, each video is followed by a multiple choice question and each lesson is followed by a short quiz. You will also be asked questions to confirm your identity 10 times throughout the course.

No, instead of a final exam, you take a short quiz after each lesson.

The questions are selected to emphasize main points from the previous lesson. If you are having trouble with the questions, review the material that was in the previous lesson.

You will only be able to progress to the next chapter after you have passed the quiz for the previous chapter. You are also required to answer at least 70% of the identity confirmation questions correctly.

If you fail a quiz, you will be allowed to review the materials in that chapter and then try the quiz again with new questions.

If you answer less than 70% of the identity confirmation questions correctly you will fail the course. Also, if you fail to complete the course within 120 days of registering you will be shown to have withdrawn from the course which constitutes a failed attempt. Withdrawal from the course more than 30 days after registration and failure of the course are both nonrefundable. However, you may re-enroll and pay for the course again.

Eligibility

Yes, our course is certified by the Texas Department of Licensing and Regulation and all courts in the state of Texas accept our certificates to dismiss traffic tickets. Our Course Provider number is CP#550.

All TDLR-approved courses typically reduce insurance rates by up to 10%, but you should speak to your insurance agent to find out how much you could save.

Call the court listed on your ticket. They may allow you to have an extension for extenuating circumstances or they may have a grace period in place.

If you do not have a Texas Driver’s License or if you don’t have identity verification information in our system, you can still take our course. When you are asked to provide this information, you will be given the option to download an identity affidavit, which affirms that the information you have provided is correct and that you are the person who actually took the course. You will need to sign the identity affidavit and have it notarized.

PLEASE NOTE: IDENTITY AFFIDAVITS MAY NOT BE APPROVED UNTIL THE NEXT BUSINESS DAY. YOUR COURSE IS NOT CONSIDERED COMPLETED UNTIL THE IDENTITY AFFIDAVIT IS APPROVED, SO BE SURE TO ALLOW YOURSELF ENOUGH TIME BEFORE YOUR DUE DATE.

Yes, you are required to provide an email address, which will be used as your username. We will not share your email address with any other company and we will only email you to confirm your registration and to notify you that you have completed the course.

If you have registered your account with incorrect information, please call our 24/7 Support line or use our Live Chat Help to speak with one of our representatives, who can correct your information.

After registration, you have 120 days to finish the course, before you will be shown to have withdrawn from the course which constitutes a failed attempt. Withdrawal from the course after more than 30 days is nonrefundable. This should not be confused with the deadline given to you by the court. Usually a court will give you 90 days from the date you were approved to take the course. If you do not meet the court’s deadline, you will not be able to get your ticket dismissed.

Registration

  1. Just click Get Started and after the first lesson, you will be asked to register. You can also click the Register button at the top of the screen to register at any time.
  2. You will then be asked for your personal information (First Name, Last Name, Email, and Password), this will be used to create an account. Write down the email address and password you use, so that you can access your account in the future.
  3. If you are taking the course for insurance purposes only, mark the corresponding checkbox. Then click Continue.
  4. If you are taking the course to get a ticket dismissed, select the court that issued the ticket. You also have the option to enter the date the certificate is due to the court. Then click Continue.
  5. Select one of the packages of products on the left side of the screen or select the Custom Package to choose exactly which products you want. Select the shipping choice for your certificate. Enter your billing information and click Pay Now.
  6. After you have paid, the course will begin. If you have started work on the course prior to paying, the course will resume where it left off.

As per TDLR regulations, we are required to validate a student's identity using two different sources. ExpressLane uses Texas DPS and DMV data for identity verification. This information is pulled through the driver's license number (DPS) and license plate number (DMV). If a student's information cannot be found in either of those sources, then he/she will be required to complete, notarize, and upload an identity affidavit.

PLEASE NOTE: IDENTITY AFFIDAVITS MAY NOT BE APPROVED UNTIL THE NEXT BUSINESS DAY. YOUR COURSE IS NOT CONSIDERED COMPLETED UNTIL THE IDENTITY AFFIDAVIT IS APPROVED, SO BE SURE TO ALLOW YOURSELF ENOUGH TIME BEFORE YOUR DUE DATE.

Payment

This course requires a low, one-time payment of $25. If you want to expedite the shipping of your course completion certificate, additional fees will apply. ExpressLane also has a convenient e-filing service that will let you send proof of successful completion directly to the court, if the court is in our network. Click here to see if your court is in our e-filing network.

Yes, just click Get Started on any page.

Yes, our payment processing server is secure and we use the most up-to-date technology to keep your information safe.

No, at this time only online payments are supported.

Paying online allows you to begin immediately. With ExpressLane, you can even start the course for free.

We take all major credit and debit cards, including Visa, Mastercard, American Express, and Discover.

We have ongoing partnerships with organizations that may give out a course code for our online course. If you have received one of these codes, you can enter it here. This is an optional field.

Using the Course

Click the “Resume Course” link in the top-right corner of the page.

To log out, simply click the Log Out link in the top-right corner of the screen.

You will be automatically advanced to the next section after you pass the quiz for a session and the allotted time has passed. To return to a previous section, click the section number folder icon at the bottom of the screen, then click the icon for the subsection you want to go to.

Click the Login link at the top of the screen. Then click the “Forgot you password?” link. Enter your email and click Continue. Within a few minutes you will receive an email with a password reset link. Click the link and re-enter your email address and select a new password. Then click Login. Your password is now reset. If you do not receive an email within a few minutes, you may need to check your junk email folder. If you do not receive an email within 20 minutes, use our Live Chat Help or call our support line at (855) 366-1814.

Contact Info

Yes, click on the “24/7 Support” link and click the “Live Chat Help” button to speak to a representative.

Yes, our representatives are waiting to assist you via chat or on the phone 24 hours a day, 7 days a week, and 365 days a year. Click here to start a live chat.

The phone number for our support office is (855) 366-1814.

The court information should be on the citation you received.

Certificate

With our convenient e-filing system, we can send proof of successful completion to most major courts in Texas electronically. To see if your court supports e-filing, click here and enter your court information. You will still receive a course completion certificate in the mail for your records. Remember, students still have an obligation to verify that all issues are resolved with the courts as stated in § 45.0511 of the Texas Code of Criminal Procedure. In addition, any student who purchases e-filing will receive an email notification from ExpressLane Defensive Driving the moment proof of successful completion is delivered to the court and filed by the court.

If your court does not support e-filing, you will need to show the court the completion certificate that we will mail you. If you are in a hurry, we offer expedited shipping, including Next Day shipping.

We have the following delivery options for your certificate of completion:

  • Standard mail – FREE!

FOR FEDEX DELIVERY-- COURSE MUST BE COMPLETED BEFORE 3:00 PM CT IN ORDER FOR THE CERTIFICATE TO SHIP THAT SAME DAY

  • Next Day Delivery (Morning) – $22.00 (typically by 10:30 am the following business day)

No. At this time, ExpressLane Defensive Driving does not offer an option to print your own certificate. ExpressLane offers an expedited shipping option, and if your court is in our CertiFile network, we can electronically file your certificate and driving record on your behalf as soon as you complete the course!

For expedited shipping we use FedEx. For standard mail we use the U.S. Postal Service.

Yes, if you select “Standard Shipping” when you register, you may still upgrade to faster shipping when you complete the course.

If you choose Standard Shipping, you can expect you receive your ticket within 7-10 days. If you have not received a certificate after 10 business days, please call (855) 366-1814.

ExpressLane has a convenient e-filing system that allows you to send proof of successful completion to the court as soon as you have completed the course. Click here to see if your court is in our e-filing network.

If your court is not in our e-filing network, you should know that some courts have grace periods for accepting defensive driving course certificates. You should call the court and get further information to ensure you will receive credit for the course.

A course is considered complete when all documentation is properly completed and approved. If an identity affidavit is required to verify your identity, the completion date on your course certificate will be the date we verify and approve your uploaded identity affidavit. If you upload an incomplete identity affidavit (i.e. missing information, not notarized, missing a government issued photo ID, or submit an incorrect form), this will delay the completion date for your course certificate.

PLEASE NOTE: IDENTITY AFFIDAVITS MAY NOT BE APPROVED UNTIL THE NEXT BUSINESS DAY. YOUR COURSE IS NOT COMPLETED UNTIL THE IDENTITY AFFIDAVIT IS APPROVED, SO BE SURE TO ALLOW YOURSELF ENOUGH TIME BEFORE YOUR DUE DATE.

We can send you a duplicate certificate for a $10 fee. To purchase a duplicate certificate, navigate to the My Account link and click Purchase Options while logged into your account.

If we have already mailed your certificate of completion, you can purchase an amended certificate for a $10 fee per Texas law. To purchase an amended certificate, navigate to the My Account link and click Purchase Options. Amended certificate fields include Court Name, First and/or Last name, Driver's License Number, phone number, and date of birth.

If we haven't mailed your course certificate yet, please contact 855-366-1814 to have the information corrected.

The responsibility to ensure a court receives the certificate of completion, as stated in § 45.0511 of the Texas Code of Criminal Procedure, is solely with the student.

Certificates are mailed out during business hours: Monday - Friday (holidays excluded). Certificates will be mailed out on the next business day if the course is completed after 3:00 PM CT. This includes all shipping methods.

ExpressLane is not responsible and cannot provide a refund for shipping delays caused by weather, carrier factors, student error, holiday related factors, or any other unforeseen problems. However, we do promise to make sure you receive a certificate as quickly as possible.

Troubleshooting

Our course works best when you use one of the following browsers:

You don’t have to! Your information is automatically saved and we will track your progress throughout the course. So if you need to take a break or sign in from another device, you will start right where you left off, even if you were in the middle of a video!

No special software is required; the entire course will run in your internet browser.

Don’t worry, the website regularly logs your progress, so if you are disconnected for any reason, you will be able to resume right where you left off.

Supported Browsers


Supported Devices

  • iPhone
  • iPod Touch
  • iPad
  • Mac

Supported Android Versions

  • 2.3 (Gingerbread)
  • 4.0 (Ice Cream Sandwich)
  • 4.1 (Jelly Bean)
  • 4.4 (KitKat)
  • 5.0 (Lollipop)
  • 6.0 (Marshmallow)

Other Devices

Other devices that support HTML 5 may work. To find out if your device works, navigate to Expresslane on your mobile device and click Start for Free. If you can see the video and then answer the questions, your device is likely supported.

If pages stop loading while you are taking the course, you may be having trouble connecting with your Internet Service Provider. If the problem persists, you can sign out of the course, disable and re-enable your internet connection and then sign back into the course.

Policies

No, we will only share your data with the Texas Department of Licensing and Regulation (TDLR), which is required by law for any defensive driving course. If you use our e-filing option, your information may be shared with the court to ensure that your citation is dismissed.

If you cancel your enrollment within 30 days of registration, you will be issued a full refund less a processing fee of $8. If we have obtained your driving record prior to you requesting a refund, we cannot refund the driving record fee. You will be issued a full refund less the $20 driving record fee. If you fail the course or have completed the course, you will not be issued a refund.

You will not be awarded credit if the course is completed by someone who is not the registered user, or if the registered user gets help from an outside party. Providing false information or misrepresenting your identity may constitute a felony.

We will only use your information to verify your identity, track your compliance, and process your payments. Click here to view our full privacy policy.

  • We do not store any credit card information.
  • Any stored passwords are encrypted.
  • All of our software is certified by the PCI (Payment Card Industry) Council to use best practices when
    handling private information, such as your credit card number. For more information, please visit the PCI
    website: https://www.pcisecuritystandards.org/
  • All traffic on our site is through an encrypted SSL connection.

24/7 Support. Feel free to call us anytime.
(858) 366-1814

Enroll Today!